Chat with us, powered by LiveChat Welcome to college golf camps, please text questions to 469-444-9200

Service Desk Technician Job Responsibilities

Home Forums Recruiting Questions Service Desk Technician Job Responsibilities


This topic contains 0 replies, has 1 voice, and was last updated by  field engineer 11 months ago.

Viewing 1 post (of 1 total)
  • Author
  • #13497

    field engineer

    Service Desk Technician Job Responsibilities
    They test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows. They document user requests and also update client trouble tickets with the current status of the issue. They also undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals. Technicians should communicate well with non-IT people within or outside the company. Finally, they need to have the capability to make informed decisions quickly.

    Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise. They handle issues independently and alongside a team of technicians. Technicians test new hardware and software and deploy the installation of all computers and mobile devices, keep users informed about the status of their tickets/requests, and confirm the resolution of client issues.

Viewing 1 post (of 1 total)

You must be logged in to reply to this topic.



    Scroll to top